POLICIES

GENERAL RENTAL INFORMATION: VICTORY BEACH VACATIONS INC. manages properties, individually owned and furnished by the owner according to their taste and certain standards recommended by us. We are employed by the property owners and will be unable to make other accommodation arrangements after your arrival. If a vacation residence should become unavailable for rental for any reason we reserve the right to substitute comparable accommodations, if available.

OCCUPANCY: The occupancy limit of each property is designated in individual unit descriptions. Only infants who sleep in cribs are not counted in the total occupancy. All units and cottages are rented for family vacations only, to responsible adults over 25 years of age per our owner's management agreement. Victory Beach Vacational will not rent to fraternities, school, civic, sororities, receptions, groups or other non-family groups even if chaperoned by adults. We reserve the right to terminate or reject rental if reservation is booked under false pretenses.

RESERVATIONS: After making a reservation by phone your  lease will be sent to you along with guest addendums. Return one signed lease with the advance rent payment, administration fee and the travel insurance , if desired, by the cancellation date.

 TRIP CANCELLATION/INTERRUPTION INSURANCE (TRAVEL INSURANCE): Although optional, we recommend purchasing the insurance, as it will help protect your vacation investment in case of unforeseen events. Victory offers CSA Travel Cancellation/Interruption Insurance to every guest. CSA is authorized by the NC Department of Insurance. CSA insurance is optional but is strongly recommended. If you choose not to purchase it you may decline by initialing where indicated on the Rental Agreement. If there is a MANDATORY EVACUATION ordered for Carolina/Kure Beaches, you must vacate your unit. No refund will be made unless you have purchased Trip Cancellation Insurance. If you choose to leave during a VOLUNTARY EVACUATION there will be NO REFUND  (see cancellation policy following). VICTORY BEACH VACATIONS retains a percentage of the insurance premiums. Trip Cancellation Insurance cannot be purchased after your final balance is received. The insurance premium is non-refundable and non-transferable. For questions concerning travel insurance, please call CSA directly at 866-999-4018.

CHECK-IN INFORMATION: Check-in is from 4-6pm. Please plan your trip accordingly as keys cannot be released until check-in time. Occasionally we may need the hours of 4:00pm-6:00pm to perform additional cleaning or maintenance. No check-in will be permitted until your rental account has been paid in full, including taxes and all other fees. Upon check-in you will be issued keys to your rental property and the appropriate number of parking passes. Condo rentals will include the necessary gate cards and passes that are permitted by the condominium management group. Directions to your rental property will be included in your check-in package.

AFTER HOURS CHECK-IN: Should you arrive at our office when it is closed, your check-in package will be in the check-in box in the stairwell at Victory's office.

EARLY CHECK-IN & LATE CHECK OUT
 A limited number of 1:00 pm check-ins and check-outs are offered for those guests with special arrival/departure needs. The fee for this special feature is $75 per option. Please discuss this with your Reservationist at time of booking.

FURNISHINGS AND EQUIPMENT: All units are furnished with basic housekeeping supplies, cookware, flatware and small appliances. All properties have color, expanded cable TV and central AC unless “AC UNITS” is listed. Units will have washer/dryers, dishwashers unless otherwise stated. MAID SERVICE, LINENS, TOWELS, PAPER PRODUCTS, AND SOAPS ARE NOT PROVIDED UNLESS STATED. Bed linens, towels, baby and beach equipment may be rented in advance to assure availability. We cannot be held responsible for printing errors, changes in furnishings by owners or equipment failure.

LOST & FOUND: Although we are not responsible for personal items left behind, we will attempt to locate and return them to you for a $15 fee plus postage. Items found in unit will be stored for 30 days, and if not claimed, donated to charity or discarded.

LOST KEYS AND LOCK OUTS: A $50.00 fee will be charged for any lost key unless otherwise stated. A $50.00 emergency fee will be charged for lock out after office hours.

GRILLING: Grilling is prohibited on any decks, porches, balconies, and stairways, and within 10 feet of any building, by TOWN ORDINANCE.

CANCELLATION: In the event of a cancellation by Tenant, Tenant shall receive a refund of rent payments made by Tenant, less a cancellation fee of 15% of total rent, with a minimum of $75, whichever is higher, less administration fee and travel insurance premium, if the Premises are re-rented on the terms set forth herein. If the Premises are not re-rented on the terms set forth herein, Tenant will not be entitled to a refund of any rent payment made here under. Tenant, rather than Agent, shall be responsible for seeking reimbursement of any fees paid by Tenant to Agent for goods, services, or benefits procured by Agent from third parties for the benefit of Tenant that may have been paid out prior to Tenant's cancellation.

DISCLAIMER: Every effort has been made to insure that information is accurate, but we cannot be held responsible for errors, omissions or a late change in pricing & availability. Prices are subject to change. Please check website or call for current pricing. SMOKE DETECTORS: For your protection smoke detectors are installed in each rental property. Please check smoke detectors immediately upon check-in and report any malfunction.

CLEANING: A routine departure cleaning is included in the rent. Tenant check out procedures should be followed to assure refund of the damage deposit. If there is any problem upon check-in, call our office immediately. If no phone call is received within one hour, acceptance will be assumed.

DISCLOSURE: VICTORY BEACH VACATIONS, in accordance with the National Association of Realtors Standards of Practice and Code of Ethics, discloses a contractual relationship with the Landlord in which Landlord employs us to act as their agent and treat all parties (Tenants & Landlord) honestly, fairly and in good faith. The price of any services provided by VICTORY may include a profit for the company. Victory shall conduct all brokerage activities without respect to the race, color, religiion, sex, national origin, handicap or familial status of any tenant.

MAINTENANCE: Victory Vacations cannot guarantee air conditioning, pools/spas or other major or minor appliances. There will be no refunds on air conditioner, TV, cable, VCR/DVD, or appliance failures including any loss of utilities: electrical, water or phone services. Please notify our office at once concerning any problems and we will have the repairs made as quickly as possible. NO REFUNDS issued for delayed check-in or early check-outs, damage to guests' personal belongings due to malfunctioning appliances or inclement weather including mandatory evacuation. Due to our tropical environment and constant traffic through open doors and windows we do not issue refunds for unwanted pests (i.e. bugs). Substitutions, transfers and refunds will not be made upon arrival for any reason. We will make every effort to correct any problem reported upon your arrival. No refunds for pools/spas operational down time. GUESTS WILL BE CHARGED FOR UNWARRANTED SERVICE CALLS.

METHOD OF PAYMENT: The balance of your rental fee and all related charges are due 30 days prior to the first day of your rental term. We accept personal checks (30 days prior to check in) made out to Victory Beach Vacations, cash, money order, traveler's checks, VISA and MasterCard. We do not accept credit cards for advance rent payments prior to 30 days before your vacation beginsunless preapproved by VBV. Any check returned will incur a $25 Returned Check Fee. For all payments made less than 30 days prior to check-in, payments must be made in cash, money order, certified check, traveler's check, or credit card.

PETS: Please note that the majority of our properties do not allow any pets. Some will allow one mature, housebroken dog with a payment of a non-refundable $125-$200 pet fee and request made at time of reservation. No cats or any other pets are allowed in any unit. If an unauthorized pet is found in any unit there will be a $200 pet fee charge assessed against damage deposit/credit card, the pet must be removed and your occupancy will be cancelled. Any extra cleaning or damage caused by pet will be deducted from the damage deposit or credit card provided.

PLEASE NOTE: No campers, RV's, boats trailers or 4 wheelers are allowed EXCEPT where noted on individual houses and cottages. YOU MUST BRING ALL LINENS, TOWELS, PAPER PRODUCTS AND SOAPS. THEY ARE NOT PROVIDED. NO LONG DISTANCE charges please, use a calling card or third party billing.

CHECK-OUT TIME & INSTRUCTIONS: Check-out is 10:00 AM and is strictly enforced. Sorry, no exceptions. We must have time to clean and inspect all properties for arriving guests unless you have arranged for our late check-out service in advance. Otherwise a late check-out will result in additional charges to your rental account equal to one night's rent. Tenant is responsible for cleaning all dishes, emptying refrigerator, securing all doors and windows and placing trash in outdoor receptacles upon departing. Please return all keys and passes to office in package provided. Failure to return keys and passes to office will result in a charge against your damage deposit or credit card.

LIABILITY: Tenant is responsible for the safety and behavior of their children/guests/pets.

Construction : New construction is abundant throughout Pleasure Island. Unfortunately, we have no control as to when and where construction occurs. No refunds or property transfers will be made.

Water : Water here is unlike your water at home. In some areas water may be discolored, have an odor &/or be distasteful. We suggest purchasing bottled drinking water. This condition is beyond the control of Victory Vacations and the homeowners. No refunds or property transfers will be made.

POLICY  FOR 2012 RESERVATIONS
DAMAGE DEPOSITS AND VICTORY DAMAGE PLAN
IN OUR ONGOING ENDEAVOR TO ENSURE OUR GUESTS  AN EASY RESERVATION PROCESS.- VICTORY BEACH VACATIONS OFFERS THE VICTORY ACCIDENTAL DAMAGE PLAN (VDP)
Although no one intends to break or damage property during  a vacation - accidents can happen. Included in your rent is our VICTORY ACCIDENTAL DAMAGE PLAN (VDP).
Victory Beach Vacations  does not require you to pay a separate damage deposit or a security deposit waiver fee in addition to the rent.  Under VDP you will not be required to pay for accidental damage to the home or the personal property of the Owner contained within the Premises, up to a limit of $1,500 per reservation as long as required reporting and conditions are met.  Victory Beach Vacations will be responsible for repairs or replacements due to unintentional damage  as a part of our Property Management Agreement with the Owner. Any damage exceeding $1,500 will be the responsibility of the Tenant. A valid credit card will be held on file to be used in case of uncovered damages, other costs, fees or unpaid rents described in our Vacation Rental Agreement.
However, under no circumstances does VDP release a Tenant or any member or Guest of their party from obligations imposed by the North Carolina Vacation Rental Act with respect to maintaining the Premises, (Included in your Rental Agreement) 
                                    VDP is limited to tenancies of 21 days or less.
The conditions of the VDP provided to the Tenant shall extend to all members of the Tenant's party and Guests of the Tenant. In order to not be charged for incidents described under the VDP, all damages must be reported immediately for documentation to Victory Beach Vacations and in all circumstances, must be reported by guest prior to  check-out.  VDP is not available for non-family or large groups such as weddings, reunions, events, corporate retreats, etc., or any reservation that is not made in accordance with our reservation policies or by misrepresentation.
 Victory Beach Vacations will have the sole determination  regarding the nature and extent of damages, necessary repairs, and eligibility

LOSSES DAMAGES /DAMAGE DEPOSIT: Tenants will be held liable for damage to unit or furnishings,  and/or missing items not covered under the Victory Damamge Plan . A damage deposit or valid credit card is required on each unit rented. Any charges for missing items including rented linens or equipment, intentional damage to unit of furnishings,smoking, pet damage, extra cleaning charges, late check out, lost key, emergency lock out service, phone calls, cable TV charges, accidental damages or losses over $1500 or any other loss suffered by Agent or Landlord due to Tenant's actions will be deducted from damage deposit or charged to a credit card and paid directly to party suffering the charge or loss. All of our units are non-smoking. Smoking in our units constitutes a breach of contract. The cost of smoke remediation is usually in excess of the damage deposit.

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From Wilmington: Take Hwy. 421 over the Snows Cut Bridge. Continue 1.5 Miles.   We are on the right, behind Squiglley's Ice Cream off of Fayeteville Ave.  Large Purple Building.

For further directions you may also want to view our Google Places Page Here

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